Brooke Blogs This

Wal-Mart you have failed me. Yesterday I requested that someone at the corporate level please contact me about my complaint, and I also requested that any contact be made by e-mail, and provided my e-mail address. Last night, I once again received a call from the Franklin, KY store, from yet another manager. I did not answer the phone, nor did I call him back. I am through playing games. Today, however, I was searching for an Ipod touch as a Christmas gift, and google returned a search showing Wal-Mart had one of the lowest prices, so I reluctantly went to the website to look. Sure enough, an 8 gig 2nd Generation Ipod Touch was listed for $179.00. Below that was a Value Bundle package for an 8 gig 2nd Generation Ipod touch and a $10 Wal-Mart gift card for $197.98. I am sorry, I thought it was supposed to be a VALUE BUNDLE, as in saves me money, not makes them $8.98?

Friday afternoon I received a call from a manager at the Franklin Walmart store. She was a very nice lady, she said she was sorry about the incident and had corrected the problem, but did not do a whole lot for my confidence in Wal-Mart in general. She talked fast, and laid out alot of PR bull about the economic times and how Wal-Mart wanted to help not hurt their customers. Then she ended the conversation by asking if she had answered my question. What question? I had a complaint. So I sent another complaint to Wal-Mart today. I explained that I had sent a complaint on Friday, and copied that complaint into the body, then below it I added: Friday afternoon, I received a call from a store manager, who applogized and stated the problem had been corrected and assured me she did not know how this had happened. She then asked me if she had answered my question. At the time, I was in the middle of feeding my daughter and said yes. But I am not satisfied. First, I didn't have a question...