Friday afternoon I received a call from a manager at the Franklin Walmart store. She was a very nice lady, she said she was sorry about the incident and had corrected the problem, but did not do a whole lot for my confidence in Wal-Mart in general. She talked fast, and laid out alot of PR bull about the economic times and how Wal-Mart wanted to help not hurt their customers. Then she ended the conversation by asking if she had answered my question. What question? I had a complaint. So I sent another complaint to Wal-Mart today. I explained that I had sent a complaint on Friday, and copied that complaint into the body, then below it I added:
Friday afternoon, I received a call from a store manager, who applogized and stated the problem had been corrected and assured me she did not know how this had happened. She then asked me if she had answered my question. At the time, I was in the middle of feeding my daughter and said yes. But I am not satisfied. First, I didn't have a question, I had a complaint. Second, I wanted to complain at the corporate level, not the store level. At about this same time last year a similar experience happened, and I received just as nice of a call from a different manager trying to talk fast and appologize. But I am truely left wondering how often this happens. Most of the items on the "Clearance" aisle don't have price tags, just UPC codes, how often have I bought something that has been marked up, but put on the clearance aisle to sell quickly. How often are the tags underneath those items, listing the wrong orignal price? I am not looking for anything but corporate acknowledgment of my complaint. Please respond only using my email address listed above. Thank You.
Last chance Wal-Mart, Last chance!
Friday afternoon, I received a call from a store manager, who applogized and stated the problem had been corrected and assured me she did not know how this had happened. She then asked me if she had answered my question. At the time, I was in the middle of feeding my daughter and said yes. But I am not satisfied. First, I didn't have a question, I had a complaint. Second, I wanted to complain at the corporate level, not the store level. At about this same time last year a similar experience happened, and I received just as nice of a call from a different manager trying to talk fast and appologize. But I am truely left wondering how often this happens. Most of the items on the "Clearance" aisle don't have price tags, just UPC codes, how often have I bought something that has been marked up, but put on the clearance aisle to sell quickly. How often are the tags underneath those items, listing the wrong orignal price? I am not looking for anything but corporate acknowledgment of my complaint. Please respond only using my email address listed above. Thank You.
Last chance Wal-Mart, Last chance!
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